Shipping policy

Shipping Policy

At NomadicaWear, we're committed to getting your fashion essentials to you quickly, safely, and in perfect condition. We understand that when you find the perfect piece, you want to wear it as soon as possible.

Shipping Coverage

Domestic Shipping (India)

We deliver to all serviceable locations across India, including:

  • Metro Cities: Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad
  • Tier-1 & Tier-2 Cities: All major urban centers and district headquarters
  • Tier-3 Cities & Towns: Most smaller cities and towns with reliable courier access
  • Rural Areas: Many rural locations with postal code coverage

International Shipping

Currently, we ship within India only. We're working on expanding internationally – stay tuned for updates!

Delivery Confirmation

If we cannot deliver to your specified address, our team will contact you within 24 hours of receiving your order to:

  • Suggest the nearest serviceable location
  • Arrange alternative delivery options
  • Process a full refund if delivery isn't possible

Processing & Dispatch

Order Processing Time

  • Standard Processing: 1-2 business days for most items
  • Pre-order Items: 3-5 business days (clearly marked on product pages)
  • Customized Items: 5-7 business days
  • Made-to-Order: 7-10 business days

What Happens After You Order:

  1. Order Confirmation: Immediate email confirmation
  2. Payment Processing: Secure payment verification
  3. Inventory Check: Items reserved and quality checked
  4. Packing: Carefully packaged with eco-friendly materials
  5. Dispatch: Shipped with tracking information sent to you

Maximum Processing Time

If we cannot ship within 7 business days, we will:

  • Send immediate email notification with reason and new timeline
  • Offer option to wait or cancel
  • Process full refund for any unshipped items if you choose to cancel

Shipping Partners & Methods

We partner with India's most reliable courier services to ensure safe delivery:

  • Standard Shipping: Delhivery
  • Last Mile Delivery: India Post for remote locations

Packaging Standards

  • Protective Packaging: Bubble wrap and sturdy boxes for delicate items
  • Eco-Friendly Materials: Recyclable packaging whenever possible
  • Weather Protection: Waterproof packaging during monsoon season
  • Discrete Packaging: No external branding for privacy

Delivery Timeline

Metro Cities (Bangalore, Mumbai, Delhi, Chennai, Kolkata, Hyderabad)

  • Standard Delivery: 3-5 business days

Tier-1 Cities (Pune, Ahmedabad, Surat, Jaipur, Lucknow, Kanpur, etc.)

  • Standard Delivery: 3-5 business days

Tier-2 & Tier-3 Cities

  • Standard Delivery: 5-7 business days
  • Remote Areas: 7-9 business days

Factors Affecting Delivery Time

  • Weather conditions and natural calamities
  • Local holidays and bandhs
  • High-demand periods (festivals, sales)
  • Courier partner operational issues
  • Remote location accessibility

Note: Delivery times exclude Sundays and national holidays

Shipping Charges

Free Shipping Eligibility

Free Standard Shipping on all orders

Cash on Delivery (COD)

COD Availability:

  • Available for orders above ₹1,199
  • Limited to select PIN codes (check availability at checkout)
  • COD Fee: ₹49 per order
  • Maximum COD Order Value: ₹15,000

COD Locations:

  • All metro cities and major urban areas
  • Most Tier-1 and Tier-2 cities
  • Check PIN code eligibility on product page or at checkout

Order Tracking

How to Track Your Order:

  1. SMS Updates: Automatic shipping and delivery notifications
  2. Email Updates: Detailed tracking emails at each stage
  3. Website Tracking: Log in to your account and track real-time status
  4. WhatsApp Updates: Opt-in for WhatsApp delivery updates
  5. Customer Care: Call or chat for personal assistance

Tracking Information Includes:

  • Order confirmation and processing status
  • Dispatch notification with AWB number
  • Out for delivery notification
  • Delivery confirmation
  • Any delays or exceptions

Delivery Instructions

Before Accepting Delivery:

Important: Always inspect your package before signing for delivery

✅ Check for:

  • Package condition (no damage, tears, or tampering)
  • Correct recipient name and address
  • Intact packaging seals and tape

❌ If Package is Damaged:

  • Refuse delivery immediately
  • Take photos of the damaged package
  • Contact our customer care within 2 hours
  • We'll arrange immediate replacement at no extra cost

Delivery Attempts:

  • 3 delivery attempts at your provided address
  • Flexible timing: Morning (10 AM - 1 PM) or Evening (2 PM - 7 PM) slots
  • Rescheduling: Easy rescheduling through courier partner or our customer care
  • Alternate Address: Can be delivered to office or neighbor with prior arrangement

Special Shipping Services

Gift Wrapping

  • Complimentary gift wrapping on orders above ₹1,999
  • Premium gift boxes and ribbons
  • Personalized gift messages
  • Standard gift wrap fee: ₹99

Corporate/Bulk Orders

  • Dedicated account manager for large orders
  • Flexible delivery schedules
  • Multiple delivery addresses supported

Shipping During Sales & Festivals

Peak Season Guidelines:

  • Extended processing: Up to 3-5 business days during major sales
  • Delivery delays: Add 1-2 extra days to standard timelines
  • Early notifications: We'll inform you of any expected delays
  • Priority processing for express shipping orders

Festival Season Benefits:

  • Free expedited shipping during major festivals
  • Extended delivery hours for better convenience
  • Gift wrapping included on orders above ₹1,499

Shipping Restrictions

Address Restrictions:

  • PO Box addresses (limited courier access)
  • Military bases (special authorization required)
  • Remote islands or extremely remote areas

International Shipping (Coming Soon)

We're working to expand our shipping internationally. Sign up for updates to be notified when we start shipping to:

  • United States & Canada
  • United Kingdom & Europe
  • Australia & New Zealand
  • Middle East & Southeast Asia

Customer Support

Shipping-Related Queries:

Quick Resolution:

  • Average response time: Under 4 hours
  • Dedicated shipping support team
  • Real-time order status updates
  • Proactive communication for any delays

Shipping Policy Updates

This shipping policy is effective from [Date] and may be updated periodically to reflect service improvements, new locations, or policy changes. We'll notify customers of significant changes via email and website announcements.

Our Shipping Promise: We're committed to making your NomadicaWear shopping experience seamless from click to closet. If you're not satisfied with our shipping service, let us know – we'll make it right.

For the most current shipping rates and delivery estimates, please check at checkout or contact our customer care team.